Privacy Policy

Last Updated: March 2025

Welcome to the website of the den ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

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1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Information: Name, email address, phone number, and any other details you provide when booking an event or contacting us.

• Technical Information: IP address, browser type, device type, and other details collected through cookies and analytics tools.

• Usage Data: Information about how you use our website, including page visits, interaction patterns, and referral sources.

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2. How We Use Your Information​

We use your information for the following purposes:

• To provide and manage our services, including event bookings.

• To respond to inquiries and customer service requests.

• To improve our website and user experience.

• To send promotional emails and event updates (only if you opt-in).

• To comply with legal obligations and protect our business interests.

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3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service providers who assist in website maintenance, marketing, and payment processing.

• Law enforcement or regulatory authorities when required by law.

• Third parties in the event of a business transfer or sale.

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4. Data Security

We take appropriate measures to protect your data from unauthorised access, alteration, or disclosure. However, no online system is completely secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Correct or update any inaccurate information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data, subject to legal obligations.

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6. Cookies

We use cookies to enhance your browsing experience. You can modify your browser settings to block cookies, but this may affect website functionality.

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7. Contact Us

For any privacy-related inquiries, please contact us at:

• Email: info@thedenharrogate.co.uk

• Phone: 01423 505151

• Address: the den, Cambridge Road, Harrogate, HG1 1NS

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Terms & Conditions

Last Updated: March 2025

Welcome to the the den website ("Site"). By accessing or using our Site, you agree to comply with and be bound by these Terms & Conditions.

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1. Use of Website

• You must be at least 18 years old to use this Site.

• You agree not to use this Site for unlawful purposes or to infringe upon the rights of others.

• We reserve the right to modify or discontinue any aspect of the Site at any time without notice.

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2. Event Bookings & Reservations

• All event bookings are subject to availability.

• Deposits may be required for certain reservations and are non-refundable unless otherwise stated.

• We reserve the right to refuse bookings at our discretion.

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3. Intellectual Property

• All content on this Site, including text, images, and logos, is owned by the den or licensed to us.

• You may not reproduce, distribute, or use our content without our permission.

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4. Liability Disclaimer

• We strive to keep our Site accurate and updated, but we do not guarantee the completeness or reliability of any information.

• We are not liable for any loss or damage resulting from the use of our Site.

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5. Third-Party Links

• Our Site may contain links to third-party websites. We are not responsible for their content or practices.

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6. Changes to These Terms

• We may update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

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7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England.

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8. Contact Us

For any inquiries regarding these Terms, please contact us at:

• Email: info@thedenharrogate.co.uk

• Phone: 01423 505151

• Address: the den, Cambridge Road, Harrogate, HG1 1NS

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Refund Policy

Last Updated: March 2025

At the den, we strive to provide excellent service and a great experience for all our guests. This Refund Policy outlines the terms under which refunds may be issued.

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1. Event Bookings & Deposits

• Deposits for event bookings are non-refundable unless otherwise stated at the time of booking.

• If an event is cancelled by the den, a full refund will be issued.

• If you need to cancel a booking, you must notify us at least 48 hours in advance to be eligible for a reschedule or credit.

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2. Food & Drink Purchases

• Refunds are not offered on food and drink purchases unless there is an issue with the order (e.g., incorrect or unsatisfactory items). Please inform staff immediately if there is a problem so we can rectify it.

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3. Merchandise Sales

• Merchandise may be returned for a refund or exchange within 14 days of purchase, provided it is unused, in its original packaging, and accompanied by proof of purchase.

• Refunds will be processed to the original payment method within 5-7 business days.

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4. Special Promotions & Tickets

• Tickets for special events, live performances, or promotional offers are non-refundable unless the event is cancelled by the den.

• In the event of a cancellation, refunds will be automatically issued to the original payment method.

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5. Contact Us

For any inquiries regarding Refunds, please contact us at:

• Email: info@thedenharrogate.co.uk

• Phone: 01423 505151

• Address: the den, Cambridge Road, Harrogate, HG1 1NS

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